Contact Us
We'd love to hear from you
Frequently Asked Questions
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, our support team prioritizes faster responses. You'll receive an email confirmation as soon as your message is received.
Yes! We love hearing from users about which podcasts they want summarized. Use our contact form with the subject 'Feedback' and include the podcast name and platform link. We regularly add new shows based on user demand.
You can cancel your subscription anytime from your account settings page. Navigate to Settings, then the Subscription section, and click 'Manage Subscription' to access the billing portal. Cancellations take effect at the end of your current billing period.
Currently, our primary support channels are email (support@podpak.co) and the contact form on this page. Email allows us to provide detailed, documented responses and track your issue to resolution. We typically respond within 24 hours.
You can report bugs using the contact form on this page — select 'Technical Support' as the subject. Please include details about what happened, which browser or device you were using, and any error messages you saw. Screenshots are also helpful for faster resolution.