Ritz Carlton Founder - Horst Schulze on Mastering Customer Service | PBD #735

February 10, 2026|Original: 2h 25m|10 key insights|5 min read

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141 minutes

Key Insights

The shocking $28,000 chandelier moment that reveals why luxury isn't about price

How an 87-year-old German-born hospitality legend trained Steve Jobs on customer service

Why 80% of customers will pay MORE if they feel truly respected

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